Refund policy

Returns

We have a 14-day return policy, which means you have 14days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at chris@robotretro.co.uk. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Shipping charges incurred in connection with the return of a product are non-refundable (unless the item is faulty).

Safely Packaging and Shipping the Return

To make sure the products arrive safely, it’s important to be mindful about how you package the items you want to return. Wrap the items in bubble wrap or ship them in padded boxes. It is your responsibility to safely package the items you want to return. If the items are damaged due to failure to properly pack and ship the products, we reserve the right to cancel the refund or issue a partial refund. If possible, you are welcome to reuse the padding we shipped the items with.

Batteries must be in boxes. We will not issue a refund for batteries shipped in envelopes.

As previously stated, you will be responsible for paying shipping fees to return the product to us.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.